Volunteer Registration for 2022 Tax Season

Recruitment for the 2023 Tax Season is officially closed.

For more information, please contact CPA Alberta directly. 


Individual Volunteers 

Recruitment for the 2023 Tax Season is officially closed. Thank you for your interest. 

If you have any questions, please reach out to CPA Alberta.

Group Volunteers

Recruitment for Group/Firm Volunteers is officially closed. Thank you for your interest. 

If you have any questions, please reach out to CPA Alberta.

As a CPA Alberta Tax Clinic Volunteer, there are several ways in which you can participate. Click on the descriptions below to learn more. 


Volunteer Roles

CPAs and PEP Candidates are required to have at least three years of tax preparation experience.

Phone support volunteers will act as an additional resource to volunteers by answering questions related to completing personal tax returns—should the need arise.

Ideally, a phone volunteer would commit to one week of phone support.

Individuals interested in volunteering for a phone support position must be a designated CPA and have a minimum of three years of tax clinic experience; work experience in the tax field; attend an information session; be available in the evenings from 6:00 p.m. - 9:00 p.m.; weekends from 10:00 a.m. - 2:00 p.m. and have experience using ProFile tax software.

Number of calls per day, if any, many vary.

Preparers prepare a pre-determined number of returns virtually using ShareFile, a safe and secure cloud based file sharing software for low income Albertans. ProFile by Intuit is provided free of charge for use at clinics.

Volunteers provide assistance in the completion of a tax return based on information supplied by the taxpayer.

Download the Community Partners, Tax Payer and Volunteer Responsibilities Guide to understand everyone's role at a Tax Clinic.


Preparing Tax Returns - Virtual Workshops and Webinars

A variety of virtual training opportunities will be made available to registered 2023 Tax Season volunteers. 

Video Tax News Mandatory Training

CPA Alberta is pleased to collaborate with Caitlin Butler CPA, CA and Joe Devaney CPA, CA of Video Tax News for a mandatory volunteer training session. Details will be shared with registered volunteers. 

Information has been provided to registered Tax Preparation volunteers for the 2023 Tax Season. 

For more information, please contact CPA Alberta

Useful CRA Phone Numbers

e-Service Helpdesk for individuals
Call this number when you cannot access My Account or Quick Access, or when you need help with NETFILE, TELEFILE, or Represent a client



Tax Information Phone Service (T.I.P.S.)
This automated phone service provides information to individuals and businesses


Individual income tax enquiries
Tax information for individuals including personal income tax returns, instalments and RRSPs


GST/HST credit
GST/HST credit and related provincial and territorial programs


Payment arrangements
Discuss income tax payment arrangements with an agent

International tax and non-resident enquiries 1.800.959.8281


Mailing Address for CRA (Filing Paper Returns)

Canada Revenue Agency
Tax Centre
Post Office Box 14001, Station Main
Winnipeg MB R3C 3M3

Newcomers to Canada - First time filers must have their return filed and mailed to the International Tax Services Office at:

International Tax Services Office
PO Box 9769, Station T
Ottawa, ON K1G 3Y4

Information and resources regarding the use of ProFile and EFILE will be provided to registered volunteers in 2024. 
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