Submitting a Complaint against a CPA
As a self-regulating professional organization, it is very important that our members, firms and students act in a professional, ethical and competent manner at all times. Activities which a discipline tribunal may find to be unprofessional conduct are specified in section 93 of the Chartered Professional Accountants Act (referred to as the Act).
If you feel that the service you have received from a CPA Alberta member or firm, or the conduct of a member, firm or a candidate in the CPA Professional Education Program, has been unprofessional, unethical or incompetent, you may send CPA Alberta a written complaint which will be addressed through a disciplinary process set out in the Act. The complaint should contain a description of what happened and include any supporting documentation. Complaints are to be sent to:
Attn: CIC Secretary
1900 TD Tower
10088 – 102 Avenue
Edmonton, Alberta, T5J 2Z1
Please review the following resources for more information about how CPA Alberta’s complaint process works:
For other information about the complaint & discipline process, settling or resolving complaints, or general inquiries, please email email@example.com.
For other information about appeals, please email firstname.lastname@example.org.
Suspensions and Restrictions
As outlined in the Act and the CPA Alberta Bylaws, CPA Alberta is required to publish:
Temporary suspensions or restrictions by the Complaint Inquiry Committee (CIC) Chair (pursuant to section 107 of the Act and section 1521 of the Bylaws).
Please click below to see information about upcoming discipline tribunal or appeal tribunal hearings.
Complaints under RAPA
Complaints initiated prior to July 1, 2015 are dealt with and adjudicated upon under the Regulated Accounting Profession Act (RAPA). RAPA was the legislation that governed the CMA, CGA and CA legacy accounting designations in Alberta. These complaints must be completed under RAPA. Please click below to view the reportable outcomes from these complaints.
Complaints under CPA Act
Complaints initiated from July 1, 2015 onward are dealt with and are adjudicated upon under the Chartered Professional Accountants Act. Please click below to view the reportable outcomes from these complaints.