Conduct and Discipline

Submitting a Complaint against a CPA

As a self-regulating professional organization, it is very important that our members, firms and students act in a professional, ethical and competent manner at all times. Activities which a discipline tribunal may find to be unprofessional conduct are specified in section 93 of the Chartered Professional Accountants Act (referred to as the Act).

If you feel that the service you have received from a CPA Alberta member or firm, or the conduct of a member, firm or a candidate in the CPA Professional Education Program, has been unprofessional, unethical or incompetent, you may submit a complaint form along with relevant documentation in support of your complaint. You may find the form at the following link:

Conduct and Discipline – Complaint form

If you are unable to submit the form electronically, you may print the form, complete it and mail it along with the relevant documentation to:

CPA Alberta
Attn: CIC Secretary
800–444 7 Avenue SW
Calgary, Alberta, T2P 0X8

Please review the following resources for more information about how CPA Alberta’s complaint process works:

• Information about the complaint & discipline process
• Settling or resolving complaints
• Information about appealing dismissals of complaints
• Information about discipline appeals

For other information about the complaint & discipline process, settling or resolving complaints, or general inquiries, please email conduct@cpaalberta.ca.

For other information about appeals, please email tribunals@cpaalberta.ca.