CPA Alberta occasionally receives questions or complaints from clients of members in public accounting regarding fees charged for services rendered.
The Chartered Professional Accountants Act, CPA Alberta Bylaws, and Rules of Professional Conduct do not allow CPA Alberta to decide how much a member may charge for services. However, to help clients and members settle a disagreement, CPA Alberta offers a fee mediation service.
The fee mediation service provides a process to resolve fee disputes between members and clients. It is informal and not binding.
The fee mediation service is FREE, provided that both parties enter into the written fee resolution agreement, with all collection action ceasing. Both parties in a dispute must make a written request for fee mediation services.
For more information on the fee mediation service click here.