Terms and Conditions

All Terms and Conditions apply to all registrations and purchases.

Registrations and Payment

Registrations are accepted online only. We do not invoice for course registrations.

Full payment is required at the time of registration. Credit card (American Express, MasterCard, and Visa) are the accepted methods of payment. All fees are subject to GST.

Live Virtual Course registrations, along with full payment, must be received up to one (1) full business day prior to the course start date.

In-Person Course registrations, along with full payment, must be received up to three (3) full business day prior to the course start date.

Registration Cancellation, Transfers, and Refunds

All cancellations and/or transfers must be received in writing at pdregistration@cpaalberta.ca. or by calling 1-800-232-9406.

Full refunds will be granted more than ten (10) full business days before the start date of a course Some restrictions apply.

Withdrawal or transfer of registrations received less than ten (10) full business days and more than three (3) full business days before the start date are subject to an administrative fee.

Full refunds will not be granted if the written withdrawal/transfer request is received three (3) business days or less before the start date. Extenuating exceptions may apply and will be reviewed on a case-by-case basis.

Special terms and conditions apply to CPA Alberta conferences and Executive Programs.


Cancellations by CPA Alberta

CPA Alberta reserves the right to cancel courses. If a course is cancelled, registrants will receive a full refund or transfer. CPA Alberta is not liable for any financial losses as a result of the cancellation or incorrect contact information.

PD Savings Program

With the introduction of the new and improved professional development (PD) portal in July 2022, the PD Passport Program will be replaced with a new and flexible PD Savings Programs.

Savings options are:

  1. Exclusive CPA Pricing
  2. Early Bird Registration Discount
  3. Bundle and Save Discount
  4. New On-Demand E-learning Course Discount

Some courses are NOT eligible for the PD Savings Program.


As of August 4, 2022, CPA Alberta transitioned to a new registration system. Any remaining tickets on your PD Passport (2021-2022 and the new 2022 Transitional PD Passports) have been transferred to the new system as credit.

To facilitate this transfer, the purchase amount of your remaining tickets have been converted to credits in the new system. The credits can then be applied toward professional development courses and products. The same expiry date which applied to your original tickets will apply to these credits. The credits must be used by August 31, 2022 for courses occurring on or before December 31, 2022

Web-Based Courses

Once a registrant receives their login ID and password, or direct access to their web-based courses, no refunds or substitutions will be granted.

Registration in a web-based course is intended only for the person who has registered for the course. Sharing login credentials, content, files, material, resources, services and shared viewing are not permitted. 

Receipts and Confirmation

A confirmation and receipts is emailed upon registration. If you do not receive your confirmation prior to the course start date, please contact us at pdregistration@cpaalberta.ca. The confirmation notice is provided as a courtesy—all assessments apply whether or not a registrant receives a confirmation notice.


Unless otherwise stated, lunch and coffee breaks are provided at full-day course. If you have allergies or special meal considerations (requirements, not preferences), please provide the information at the time of registration by managing your dietary needs in your profile on the PD portal. If insufficient notice is given, course venues may not be able to accommodate special meal requests.


CPA Alberta does not distribute printed copies of materials. All materials are distributed electronically to attendees. Please ensure your email address on file is accurate prior to the course to ensure you receive program materials.

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