Terms and Conditions

All Terms and Conditions apply to all registrations and purchases.

Registrations and Payment

Registrations are accepted online only. We do not invoice for seminar registrations.

Full payment is required at the time of registration. Passport tickets and credit card (American Express, MasterCard, and Visa) are the accepted methods of payment. All fees are subject to GST.

Registrations, along with full payment, must be received more than three (3) full business days prior to the seminar start date.

Registration Cancellation, Transfers, and Refunds

All cancellations and/or transfers must be received in writing at pdregistration@cpaalberta.ca.

Full refunds will be granted more than ten (10) full business days before the start date of a seminar. Some restrictions apply.

Withdrawal or transfer of registrations received less than ten (10) full business days and more than three (3) full business days before the start date are subject to an administrative fee.

Full refunds will not be granted if the written withdrawal/transfer request is received three (3) business days or less before the start date. Extenuating exceptions may apply and will be reviewed on a case-by-case basis.

Special terms and conditions apply to CPA Alberta conferences and Executive Programs.

Cancellations by CPA Alberta

CPA Alberta reserves the right to cancel seminars. If a seminar is cancelled, registrants will receive a full refund or transfer. CPA Alberta is not liable for any financial losses as a result of the cancellation or incorrect contact information.


NEW: all passports now expire on August 31, 2020 (previously March 31, 2020). Unused tickets cannot be refunded, credited, or carried forward. All Passports are non-refundable and are available on a first-come, first-served basis.

Some seminars are NOT eligible for Passport tickets; these are clearly indicated as “Passport Invalid”.

You can purchase up to six (6) additional tickets for each passport you own.

Passport tickets cannot be combined between different passport types (for example, Personal Pass with Mini Personal Pass).

Web-Based Seminars

Once a registrant receives their login ID and password to the web-based seminar, no refunds or substitutions will be granted.

Receipts and Confirmation

A confirmation and receipts is emailed upon registration. If you do not receive your confirmation prior to the seminar start date, please contact us at pdregistration@cpaalberta.ca. The confirmation notice is provided as a courtesy—all assessments apply whether or not a registrant receives a confirmation notice.


Unless otherwise stated, lunch and coffee breaks are provided at full-day seminars. If you have allergies or special meal considerations (requirements, not preferences), please provide the information at the time of registration by managing your dietary needs in your profile on the PD portal. If insufficient notice is given, seminar venues may not be able to accommodate special meal requests.


CPA Alberta does not distribute printed copies of materials. All materials are distributed electronically to attendees. Please ensure your email address on file is accurate prior to the seminar to ensure you receive program materials.

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