FAQs

General

CPA Alberta is always looking for experienced individuals to instruct their seminars. If you are interested in becoming an instructor, email pdregistration@cpaalberta.ca with your resume, an overview of your skills and knowledge, and a brief explanation as to why you would like to instruct.

We welcome and appreciate all feedback from all our participants. Please send your suggestions/comments via email to pdregistration@cpaalberta.ca.

In an effort to go paperless CPAA is no longer printing hard copy catalogues. You can click here for access to the electronic catalogue.

CPA Alberta is committed to protecting the privacy and confidentiality of all participants. For more information, please email privacy@cpaalberta.ca.

Online PD

Depending on the type of online seminar, webinar (recorded or live), live broadcast, or other virtual seminar you are attending, there will be varying technical requirements. Please review the detailed online technical requirements for information regarding specific seminars and providers.

When you enroll in an online seminar, webinar (recorded or live), live broadcast, or other virtual seminar, you will first need to ensure that the preferred email in your CPAA profile is up to date. After you enroll in an online seminar, webinar (recorded or live), live broadcast, or any other virtual seminar, you will be contacted by email with your access information, date, duration of seminar, and instructions for logging in. For more details on when you will receive this email, please read the Terms and Conditions.

Before contacting CPA Alberta:

  1. We recommend checking your junk folder as spam filters may have redirected your email.
  2. Some of the seminars are delivered by a third party provider and emails sent to you may not do necessarily say "CPA Alberta." Double check to make sure the seminar you have enrolled in states the seminar name/title in the body of the email. If you are unsure, please email pdregistration@cpaalberta.ca to assist you before clicking on suspicious emails.
  3. We also recommend looking at your CPAA profile to ensure the email address you have selected as “preferred" is accurate. All emails will go to your preferred email address.
  4. If these suggestions are unsuccessful, please contact the PD registrations team by emailing pdregistration@cpaalberta.ca.

Depending on the type of online seminar, webinar (recorded or live), live broadcast or other virtual seminar, you may be able to ask for an extension with an understanding that not all requests can be approved. For further information about this and the cost for the extensions, please refer to the Terms and Conditions.

You will need to make sure that your preferred email is up-to-date in your CPAA member profile. To do this, log in to the Member Portal and go to My Profile to see your contact information.

The online seminar description and/or the receipt will provide you with the timeline (if applicable). If you are unsure, you can contact our PD registrations team by email at pdregistration@cpaalberta.ca for further information.

Once you receive your login information by email, you will be given instructions on how to download materials (if necessary) when you log into the seminar portal. If you do experience any issues, please contact our PD registrations team by email at pdregistration@cpaalberta.ca for further assistance.

As long as you participate or complete the necessary work needed for the seminar, all online seminar, webinar (recorded or live), live broadcast, or other virtual seminars provided by CPA Alberta are verifiable.


For online seminars, webinars (recorded or live), live broadcasts or any other virtual seminars with pre-work, cancellation, transfer and substitution requests must be received more than 10 business days in writing before the online seminar start date, only if the access information/login credentials have not yet been sent by CPAA.

Cancellation requests received 10 business days or less will not be granted refunds. Refunds, transfers, and participant substitutions are not permitted after pre-work has been sent, whether or not it is received by you. Exceptions will not be made. Please refer to the Terms and Conditions for further information.

For online seminars, webinars (recorded or live), live broadcasts or any other virtual seminars with pre-work, cancellation, transfer and substitution requests must be received more than 10 business days in writing before the online seminar start date, only if the access information/login credentials have not yet been sent by CPAA.

Cancellation requests received 10 business days or less will not be granted refunds. Refunds, transfers, and participant substitutions are not permitted after pre-work has been sent whether or not it is received by you. Exceptions will not be made. Please refer to the Terms and Conditions for further information.

Passport

Passports offer excellent savings for attendees who are interested in multiple PD opportunities throughout the year. Each pass has a specified number of tickets to use towards all passport eligible seminars.

Share Pass:

  • Designed for group savings, the Share Pass tickets are transferable to anyone.
  • Tickets are valid for half-day, full-day, and two-day seminars, web based seminars, select conferences, and other PD products that are passport valid.
  • Share Passes have 42 tickets. Share Passes are valid from April 1, 2020 to August 31, 2021. Learn more.

Personal Pass and Mini Personal Pass:

  • Available to all Canadian CPAs and tickets are non-transferable (only the passport holder can use it).
  • Tickets are valid for half-day, full-day, and two-day seminars, web based seminars, select conferences, and other PD products that are passport valid.
  • Personal Pass consists of 42 tickets. Personal passes are valid from April 1, 2020 to August 31, 2021. Learn more.
  • Mini Personal Pass consists of 21 tickets. Mini Personal Passes are valid from April 1, 2020 to August 31, 2021. Learn more.

Only CPAs can purchase a Personal Pass or a Mini Personal Pass. However anyone can purchase a Share Pass as long as they have created a profile on the CPA Alberta website.

Follow these steps:

  1. Login and click on “Purchase Passports”
  2. Enter the quantity of passports that you would like to purchase
  3. Click on the “Add to Cart” button
  4. Go to your Shopping Cart and click “Checkout”
  5. Click “Checkout” once more and select “Online Credit Card Payment”
  6. Enter your credit card information
  7. Click the “Place Order” button

The credit card payment will be processed immediately and you will receive a receipt and confirmation email with the passport ID number(s). Please print or save the receipt and confirmation for your records.

You are now ready to register for seminars using a passport!

You can purchase passports online through your CPAA profile. If you are not a CPAA member and do not have a profile, please create your's here.

Passport tickets are only valid for the season in which they are purchased.   The 2020-2021 Passport season runs from April 1, 2020 to August 31, 2021. A passport offers volume discounts on the season's seminars and expires at the end of the season.

All passport sales are final. Refunds will not be granted on Personal, Mini Personal, or Share Passes. For more information on these policies, please refer to the Terms and Conditions.

For every passport you have purchased, you can obtain a maximum of six extra tickets:

  • Personal Pass extra ticket: $40
  • Mini Personal Pass extra ticket: $47
  • Share Pass extra ticket: $49

To purchase additional tickets, log in to your CPAA PD profile, click on “My Passports”, and click “Purchase Additional Tickets” next to the passport that you want tickets for.

Registration

All registrations can be processed online through the PD portal. For your safety please do not send any credit card information in any type of email correspondence to CPA Alberta.

If you are having trouble registering online, contact us.

Yes, but we require your written consent to ensure your privacy. Please complete the Consent to Release PD Information form and email it to pdregistrations@cpaalberta.ca.

In Person
You are unable to cancel your registration the day before because at that point, final arrangements for the room and lunch (if required) have be made, and if the seminar is filled to capacity, CPA Alberta may have turned others away. CPA Alberta’s policy is consistent with most other organizations that deliver PD seminars. Please refer to the Terms and Conditions for more information.

Online Learning
You are unable to cancel your registration the day before because at that point access to the online seminar, webinar (recorded or live), live broadcast or any other web-based seminar has already been set up and sent to you. Please refer to the Terms and Conditions for more information.

This fee covers the cost of processing a cancellation, which is the same regardless of whether the seminar is full or half-day.

A deadline is necessary to allow time for CPA Alberta staff to prepare registration lists and make administrative decisions on location and lunch orders (if provided). Please refer to the Terms and Conditions for more information.

In-Person
Confirmations for online registrations are displayed on your screen immediately after registration and are also emailed to you. Registration information can be found in your “Current Schedule” or “History” tabs in your CPAA PD profile.

If you have not received a confirmation email, please contact us; to ensure you are registered.

A reminder email is sent 10 business days and three business days prior to the seminar date.

Note: Confirmation and reminder emails are provided as professional courtesy; it is up to you to make sure that the preferred email address in your CPAA profile is up to date. All fee assessments apply whether or not you receive a confirmation or reminder email. Please refer to the Terms and Conditions for more information.

Online Learning
Confirmations for online registrations are displayed on your screen immediately after registration and are also emailed to you. Registration information can be found in your “Current Schedule” or “History” tabs in your CPAA PD profile.

Login credentials will be emailed to the preferred email in your CPAA profile. Please make sure all information is up to date in your CPAA profile. For more details on when you will receive your login credentials please refer to the Terms and Conditions.

Yes, if you are not a member of CPA Alberta and would like to register for a seminar, please create an account (if you have not already done so) and proceed with your registration there.

All CPA Alberta members have an account. If you do not remember your CPA Alberta number, please contact us. If you do not know your password, click here.

If you are a CPA Alberta member, you will need your member number, password and an email address.

If you are not a CPA Alberta member, you will need to create an account (if you have not already done so).

Yes. To register online for a seminar using a Share Pass, you must know the Share Pass ID number from the passport owner. Simply apply it to your registration when checking out.

No, you must log in under each individual’s profile to ensure that they are registered for the seminar(s) that they are to attend. If the registrant’s name does not appear on the seminar list, they will be denied admission to the seminar.

Please note: We require written consent from individuals who wish to have someone other than themselves register them for seminars in order to ensure their privacy. Each individual must complete the Consent to Release PD Information form and email it to pdregistrations@cpaalberta.ca.

To pay for a seminar using a Share Pass, follow these steps below. Please ensure you have logged in and have added the seminars you want to register in into your cart.

  1. Go to “Shopping Cart.”
  2. Click the blue “Checkout” button after you have reviewed the seminars in your cart.
  3. In the Payment Option drop-down menu, select “Share Pass."
  4. Click the blue “Select Passport” button on the right and enter your Share Pass ID number. Then click “Add."
  5. Click the “Checkout” button.

To pay for a seminar using a Personal Pass or Mini Pass, follow these steps below. Please ensure you have logged in and have added the seminars you want to register in into your cart.

  1. Go to “Shopping Cart.”
  2. Click the blue “Checkout” button after you have reviewed the seminars in your cart.
  3. In the Payment Option drop-down menu, select “Personal Pass” or “Mini Pass.”
  4. Select
  5. Click the “Checkout” button.

You must complete the payment process by clicking on the “Place Order” button at the bottom of the payment page. If you do not click on the button, your transaction will not be completed and your name will not appear on the seminar list.

When paying with a passport, you will need to click on the “Check Out” button. This will bring you to another page which confirms your purchase(s).

Updated answer coming soon! At this time, please call PD at 1.800.232.9406 if you require support.

Savings Program

The Reduced Fee Savings Program is available to Alberta CPAs who have qualified for a reduction in member fees. 

A member fee reduction is available for CPAs who have earned revenue under $30,000/year; who are retired with no income; or are grandfathered CPAs from a legacy body and previously qualified for reduced member fees. For more information the program, click here

A CPA who has been approved for the Reduced Fee Savings Program, will be able to select one of the following:

  • Option A – 30% off the cash price on most in-person and online seminars.
  • Option B – Purchase a Mini Personal Passport for $790. This is a $200 savings off the regular price of the Mini Personal Pass—which is up to 40% off of the cash price. It is valid on most in-person seminars, online seminars, and conferences.
  • Option C – Purchase a Personal Passport for $1,350. This is a $300 savings off the regular price of the Personal Pass—which is up to 48% off of the cash price. It is valid on most in-person seminars, online seminars, and conferences.

These options cannot be combined unless all passport tickets have been used. Customized training, executive programs, and future tiered services are not eligible for the discount. All PD Terms & Conditions apply.

Alberta CPAs who would like to participate in the program, must first complete the the Fee Reduction Request Form and pay their annual membership fees.

Once approved, applicants can start the Reduced Fee Savings Program by emailing the Professional Development team at pdregistration@cpaalberta.ca. They will provide details on the discount options available to you and products codes required to register for seminars through CPA Alberta.

For more information on the member fee reduction, click here

There are a number of free or low-cost workshops, webinars, and events offered with CPA Alberta. Click here more information. 

Seminars

Due to an overwhelming amount of feedback from attendees (keep filling out those feedback forms; we are listening!) and in an effort to be more environmentally friendly, we have moved to electronic material only. This will give you to access the materials three business days before the seminar through your profile and maintain access for 30 days after the seminar. This also allows you to print a copy or download the material in time to bring your seminar.

If you are a registered participant and are unable to attend, the material is accessible via your CPAA profile for 30 days after the seminar, conference, specialized PD day, or product has ended. Please contact our PD registrations team by email at pdregistration@cpaalberta.ca for more details.


The electronic material is intended for the registrant of the seminar only. These materials are protected by copyright and licensed for use by CPAA. For further details on this policy, please refer to the PD Terms and Conditions.

CPA Alberta is no longer printing material for seminars. Once you gain access to your material through your CPAA profile, you can print a copy to bring to the seminar.

If you are a registered participant and are unable to attend, the material is accessible via your CPAA Profile for 30 days after the seminar, conference, specialized PD day or product has ended. After 30 days, absent attendees can request the electronic material to be sent via email. Please contact our PD registrations team by email at pdregistration@cpaalberta.ca for more details.

Please Note: As a CPA Alberta member, you will be able to claim the CPD hours for self-study, but they will be considered non-verifiable.

It is not possible to register for a seminar after the deadline (or three business days before the seminar start date). It is necessary for CPA Alberta to impose a deadline to allow sufficient time to make final seminar preparations.

We offer a variety of seminars in different platforms (online and in-person); you may want to consider enrolling in another seminar. If the seminar you want to attend is full, we encourage you to put your name on the wait list. If a spot opens up, we will contact those on the wait list on a first-come-first-serve basis to the preferred email in your CPAA profile. In addition, depending on the length of the wait list, we may also open another offering at a later date.

You can withdraw from a seminar through your CPAA profile up to 10 business days prior to the seminar date. Withdrawal requests processed online in your CPAA profile between three and 10 business days of the seminar date are subject to an administration and/or material fee(s). Refunds will not be available for withdrawals less than three business days from seminar start date. Please refer to the Terms and Conditions for more information.

No, you cannot simply show up at a seminar in hopes that someone does not. All seminar attendees who have paid the necessary registration fees and have abided by the Terms and Conditions have a reserved spot in the seminar.

If the seminar was paid for using a credit card or Share Pass, a transfer from one person to another is acceptable up until the day prior to the seminar. This can be done through your PD Portal in the current seminars area.

Transfers are not allowed with a Personal Pass or Mini Personal Pass, as they may only be used by the CPA who purchased it.

To transfer into a different seminar, you are required to withdrawal from your current seminar thorough your CPAA profile and enroll in the new seminar online. Withdrawal requests processed online in your CPAA profile, between three and 10 business days prior to the seminar date are subject to an administration and/or material fee(s). Refunds will not be available for withdrawals less than three business days from the seminar start date. Please refer to the Terms and Conditions for more information.

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